How to File a UAE Labor Complaint
Struggling with late salaries or unfair treatment at work in the UAE? You’re not alone—and you don’t have to deal with it quietly. Whether you’re an expat worker, a domestic helper, or someone working in HR, it’s important to understand your rights and how to take action when things go wrong. In the steps ahead, you’ll learn how to file a UAE labor complaint through MOHRE or even take the matter to court, all explained in a clear, simple way that anyone can follow.
Who Can File a UAE Labor Complaint?
Anyone working in the UAE can file a labor complaint if their rights are violated. This includes UAE nationals, expat workers like construction laborers, delivery riders, or office staff from countries like Pakistan, Bangladesh, or Egypt. Domestic workers, such as housemaids or drivers, can also raise complaints. Even employers or HR professionals can file disputes to resolve issues with employees. If you work in a free zone like JAFZA or DMCC, you can still use MOHRE’s process, though some free zones have their own rules. Check with your free zone authority first.
Common Reasons for Filing a UAE Labor Complaint
You can file a labor complaint for issues like:
- Your employer delays or doesn’t pay your salary.
- You’re denied end-of-service gratuity after leaving your job.
- Your employer fires you without proper notice or reason (wrongful termination).
- You’re refused annual, maternity, or sick leave under your contract.
- Your employer illegally holds your passport.
- You face unsafe working or living conditions
- Your employer forces you to pay visa costs
- Your job role or salary changes without your agreement (contract breach).
- Your employer refuses to issue a NOC or an experience certificate.
Process to File a Labor Complaint
Below is a step-by-step process for filing a UAE labor complaint:
Step 1: Talk to Your Company First
The very first step you have to take is to try to resolve your issue internally by speaking with your boss, manager, or Human Resource department. Discuss your issue with them in a clear way. If your salary is late, ask them when you will get it, and if nothing happens, send them a message by email. Make sure to keep a copy of your email and any replies you get.
Step 2: Get Your Documents Ready
Collect papers and proof that help explain your problem. You will need:
Organize these documents before filing. They make your case stronger.
Step 3: Choose How to File Your Complaint
There are a few simple ways to tell the Ministry of Human Resources and Emiratisation (MOHRE) about your UAE labor complaint:
- MOHRE Call Centre – Call at 80060 this is a MOHRE toll-free number. Someone will answer and speak your language. Tell them what’s wrong, and they will help you. Keep your Emirates ID with you when you call.
- Use the MOHRE App – You can get the app from the App Store or Google Play. Open it, log in, and click on “File a Complaint.” Then fill out the form and upload your documents.
- Go to the MOHRE Website – You can also go online and fill out the complaint form there. Just follow the steps and add your documents when asked.
- TWAFOUQ Center – You can visit a TWAFOUQ center in person. For example, there’s one in Al Quoz, Dubai. Bring your documents with you and tell a staff member what the problem is. They will help you.
- Tasheel Centers – If you need extra help, go to a Tasheel centre. These centres can help you file your complaint. You can find them in places like Abu Dhabi or Sharjah.
Choose the option that’s easiest for you. The MOHRE app or website is often fastest for expats.
What Happens After Filing the Complaint?
Once you file a UAE labor complaint, MOHRE assigns a legal advisor to your case. They contact you and your employer, usually by call or email, to resolve the issue. Most cases settle within 14 working days. If you and your employer agree, you sign a settlement, and the complaint closes. If no agreement is reached, MOHRE refers your case to the Labour Court. You’ll get a referral letter with details on the next steps.
How to Escalate to the Labor Court (If Mediation Fails)
If mediation doesn’t work, take these steps:
How to Track Your MOHRE Complaint
Check your complaint’s status easily:
MOHRE usually sends updates via SMS or email, so check your phone and inbox regularly.
Employee Rights & Protection Under the UAE Labor Law
Federal Decree-Law No. 33 of 2021 and No. 9 of 2022 outline your rights. Articles 13 and 26–28 cover disputes, unpaid wages, and complaint rights. For example, Article 26 ensures employers pay salaries on time. Employers can’t fire or punish you for filing a complaint—that’s illegal. For more details, download MOHRE’s official guide from here.
What If You’re a Domestic Worker?
If you are a housemaid, driver, or other domestic worker, you can also report problems with your job to MOHRE. You can do this by visiting a TADBEER center or using the MOHRE app, website, or calling 800 60. The law says you have rights. This includes getting your salary on time, taking time off, and receiving end-of-service pay. To estimate what you’re entitled to, you can use our domestic worker gratuity calculator.
Timelines and Resolutions: What to Expect
MOHRE tries to fix most problems within 14 working days by helping both sides talk and agree. If the problem can’t be solved that way, it may go to the Labour Court. The court usually takes 2 to 6 weeks to look at the case, depending on how big the issue is. The court can tell your boss to pay you, give you your job back, or pay the money they owe you.
What Happens After the Court Judgment?
If you win, the labor court enforces the judgment through a labor enforcement office. Your employer may face penalties and fines if found guilty of not complying with the UAE labor law. You could receive unfair termination benefits like unpaid wages or salary up to 3 months, depending on your case.
Additional Resources
FAQs
Final Thoughts
Always keep emails, contracts, and screenshots as proof. Stay polite but firm when talking to your employer or MOHRE. Don’t wait—UAE law limits how long you have to file a complaint. Knowing your rights is your best protection. Whether you’re a security guard in Sharjah or a nanny in Abu Dhabi, you deserve fair treatment. Take the first step today.
